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David Elwood on Customer Service

July 23, 2014 @ 6:30 pm - 8:00 pm

| Free

David Elwood’s book Two Factor Theory of Customer Service discusses the relationship of superior customer service to high profits.  He nudges the entire field of customer service toward becoming a professional discipline. Elwood will discuss his book and his premise that customer service is not a casual, do-it-if-you-think-of-it aspect of business; customer service is a real business product that stands beside the primary product of every business enterprise.  He will also cover the history of Elwood Staffing, a privately held temporary staffing company with 190 offices nationwide and annual sales over $800 million. Elwood’s passion for customer service helped drive meteoric growth of Elwood Staffing. Copies of Two Factor Theory of Customer Service will be available for purchase from Viewpoint Books.

David-L-Elwood

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Date:
July 23, 2014
Time:
6:30 pm - 8:00 pm
Cost:
Free
Event Categories:
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